How to report problems to AweSync support

If you faced any problem, please create an issue in our Issue Tracking System
(the same as Support link in site menu).

First of all, Awesync creates log, where all actions and bugs are saved. Log files are regular text files which are placed in folder "%APPDATA%\Awesync\Log". To browse this folder you can just paste this string to Explorer's path textbox. Usually this path is

In Windows XP: "C:\Documents and Settings\YOUR_USERNAME\Application Data\Awesync"
in Windows Vista and Windows 7: "C:\Users\YOUR_USERNAME\AppData\Roaming\Awesync"

Only part of log is displayed in main window. For detailed log you can click "View Full Log" button in right bottom corner of expanded main window.

View Full Log

In "Log Viewer" you can see all existing logs, copy log text, and also copy full file name and open containing folder (in context menu on file name).

Log Viewer

When you are creating issue in Issue Tracking System, please select (or paste previously copied file name) log file,

before

then don't forget to hit "Attach" button. Only after that log will be really attached to issue.