Should I buy a new license if my Lotus username changes?

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No, you should not buy a new license. We’re receiving some inquiries on whether one should buy another license if a username is changed, for example if there is some IT re-organization, or if person simply finds another job. This subject is even touched in some independent reviews (like this one), which we see on the Internet.

Dear customers, you have the right to transfer your license for free, if your username is changed for some reasons. Just email us at [email protected] with your inquiry, and we’ll inactivate your product license key, allowing you to activate it again with the new username. For sure, a change should be reasonable, i.e. we should see that this is a transfer of your activation to a different username, and not a transfer of license to another person.

AweSync Solution Articles (English, Français, Español, Deutsch, 日本語)

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We’ll appreciate any comments from native speakers sent to [email protected]

Quick Tip: How to avoid “spam” to invitees

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Sometimes we get complains from our users that “spam” has been sent to their invitees, while doing some manipulations with events synchronized by AweSync. The main “firewall” for preventing emailing is simply blocking invitees field from being synchronized.

However, if you’re synchronizing invitees for some reason, you should keep in mind certain scenarios when mailing to invitees may occur, and how to avoid it.

Remember, that whenever you got invitees from Lotus Notes synchronized to Google, everything is under your control. If you do any manipulations with this event in Google – either deleting the whole event, or removing an invitee, or rescheduling event (via editing event or by drag and drop), you’ll always be prompted whether you want to notify invitees about the changes in the event, or not. So, please read the prompt buttons from Google carefully to make sure you’re clicking the correct button.

Read more

How to send your data to development team

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If some specific events were not sync’ed to Google, and you are ready to prepare and send us your data, please do the following:

1. Save this file dxlexport.exe to your Lotus Notes folder (for example, it may be something like C:\Program Files\IBM\Lotus\, but you need to select your own folder). This is compiled file dxlexport.exe from Lotus Notes C API package, it doesn’t contain any malware or viruses.

2. Open the document in Lotus Notes and press Alt-Enter keys. On a small window that appears make sure that the top select shows “Document”, then select the last tab and find the bottom line. It should contain NTxxxxxxx – in my example NT000051BA.

Document Properties

3. Open command line (for example, by using Win-R keys, then enter “cmd” there and press Enter, or by using Windows menu Start – Accessories – Command Line)

4. In command line, change the current directory to your Lotus Notes folder using command (don’t forget to enclose path in ” ” if you have spaces in LN path)

cd “C:\Program Files\IBM\Lotus Notes”

5. Run export with the following command:

If your mail database is on local workstation

dxlexport -o %TEMP%\out.xml mail\mymailfile.nsf NT000051BA

If your mail database is on Domino server

dxlexport -s Server/Company -o %TEMP%\out.xml mail\mymailfile.nsf NT000051BA

where

Server/Company is full name of your Domino server

%TEMP%\out.xml is the name of output file with data,

mail\mymailfile.nsf is real path to your mail file (don’t forget “” if needed)

NT000051BA is number from step 2

Then you can use Internet Explorer to preview the data (it renders XML quite good), and use any text editor, like Notepad, to remove anything you need to exclude.

Thank you for your help

How to report problems to AweSync support

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If you faced any problem, please send us email with details as described below.
First of all, Awesync creates log, where all actions and bugs are saved. Log files are regular text files which are placed in folder “%APPDATA%\Awesync\Log”. To browse this folder you can just paste this string to Explorer’s path textbox. Usually this path is

  • In Windows XP: “C:\Documents and Settings\YOUR_USERNAME\Application Data\Awesync”
  • in Windows Vista, Windows 7 and above: “C:\Users\YOUR_USERNAME\AppData\Roaming\Awesync”

Only part of log is displayed in main window. For detailed log you can click “View Full Log” button in right bottom corner of expanded main window.

View Full Log

 

In “Log Viewer” you can see all existing logs, copy log text, and also copy full file name and open containing folder (in context menu on file name).

Log Viewer

 

Then attach this file to email and send it to support team – [email protected].